VIOC

Customer Relations Specialist

Job ID
2017-6467
5-4
304 Mid Rivers Mall Drive
St. Peters
MO

Overview

Valvoline Instant Oil Change

Customer Relations Specialist

 

Valvoline Instant Oil Changesm delivers a premium retail automotive experience by providing our customers with the very best preventive maintenance service available today.  Our goal is to craft each customer experience to reflect our legendary history of greatness and innovation in the industry.  At Valvoline Instant Oil Change we strive to live our vision and values by being fair and honest with our employees and customers, being great at what we do, recognizing and celebrating achievement, and making our jobs fun!

In your role as Customer Relations Specialist, you will be the first person to greet our guests and you will act as the voice between our technicians and our customer’s satisfaction by:

  • Delivering a positive first impression to each guest by having a warm and friendly greeting
  • Perform outback procedure when necessary on the vehicles that arrive on the lot of the service center
  • Adhere to all company policies and SuperPro® 10 procedures
  • Perform basic top-side services
  • Assist technicians by visually verifying and performing call-outs to ensure all necessary services have been performed correctly
  • Maintain the top-side service area by keeping the guest waiting areas clean and neat.
  • Maintaining a clean and safe workplace

To qualify for the Customer Relations Specialist position, you should:

  • Be friendly and willing to work as part of a great team devoted to the customer
  • Have effective interpersonal, oral communication skills
  • Be willing to learn
  • Be able and willing to occasionally lift up to 50 pounds
  • Be able to stand for extended periods of time
  • Be able to climb stairs
  • Be able to have full mobility and be able to twist
  • Be able to stoop several times per vehicle, up to numerous times per hour of work
  • Have reliable transportation

We offer a wealth of growth opportunities, including comprehensive on-the-job training designed to provide you with all the skills and knowledge you’ll need to succeed in your career at VIOC.  Our benefits include:

  • Unique promotional program that results in 98% of our Service Center Managers being promoted from hourly service center positions
  • Tuition reimbursement
  • Flexible work schedule
  • No late evenings

At Valvoline Instant Oil Change, we provide an award-winning training program to get you up-to-speed and on your way! We don’t require that you have previous automotive experience, but we do require that you have a desire to learn and grow in an environment that provide numerous promotional opportunities. It’s time to put your career back in your hands! Come join us as we build the world’s leading engine and automotive preventive maintenance company by bringing Hands on Expertise and an unwavering commitment to acquiring, developing, and protecting the best talent in the world

 

Valvoline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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