VIOC

Customer Service Advisor

Job ID
2017-7083
6-1
2425 Stringtown Road
Grove City
OH

Overview

The Customer Service Advisor at Valvoline Instant Oil Change (VIOC) acts as the voice between our Technicians and our customer’s satisfaction. This person greets all incoming customers and will be the first interaction someone has with our service center. This role is entry level and will begin with a 30-45 day on-the-job training program to ensure confidence in the position.    

 

Our Customer Service Advisors engage with people all day every day.

 

Responsibilities include:

  • Being the face of a service center
  • Greeting and listening to customers upon entrance
  • Giving advice on oil change options to help customers identify their needs
  • Explaining mechanical recommendations to customers
  • Interact in a friendly manner to gain customer trust
  • Turn first time customers into repeat customers
  • Answering customer questions and satisfying customer needs

 

Knowledge and Skills: 

  • Effective interpersonal, oral and written communication skills
  • Goal Oriented
  • Ability to multitask
  • Works well under pressure
  • Understanding of safety policies and practices

 

Work Experience and/or Education: 

  • Must have reliable transportation

 

Benefits, Privileges and Growth Opportunities

  • We offer medical, dental, vision and 401k
    • Currently, 90% of the Regional Managers, almost all of the District Managers and 98% of the Service Center Managers for our VIOC business came from an hourly service center position
    • Valvoline has spent 150 years under the hood perfecting our lubricants to improve vehicle performance. Our long history of success is an indication of the stability of our company.

Working at Valvoline Instant Oil Change

At VIOC, we provide training on site by a Customer Service Advisor Trainer. We provide all new Customer Service Advisors the schooling and time frame to become comfortable with our brand. Our most effective advisors are those who grow to understand why we perform the services we do and can gain customer trust.

 

By applying for the Customer Service Advisor position at VIOC, you are putting your career in your own hands. The opportunity lies far beyond a job with a clear career track. We value our employee’s honesty, push for effective work ethics, recognize achievement and focus on self-improvement, and ongoing learning.  Apply today to begin your path to success at Valvoline Instant Oil Change.

 

Valvoline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

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