• Customer Experience Technician - Alton, IL

    Job ID
    Store #
    205 Homer Adams Parkway
  • Overview

    Valvoline Instant Oil Change

    Auto Technician – Alton/Homer Adams Pkwy


    Valvoline Instant Oil Changesm delivers a premium retail automotive experience by providing our customers with the very best preventive maintenance service available today.  Our goal is to craft each customer experience to reflect our legendary history of greatness and innovation in the industry.  At Valvoline Instant Oil Change we strive to live our vision and values by being fair and honest with our employees and customers, being great at what we do, recognizing and celebrating achievement, and making our jobs fun!

    In your role as Auto Technician, you will be responsible for ensuring a world-class customer experience by:

    • Facilitating face-to-face interactions with our guests
    • Evaluating customer needs
    • Advising our customers on their automotive needs based on manufacturer recommendations
    • Contributing to a fun team atmosphere
    • Performing automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers.
    • Maintaining a clean and safe workplace

    To qualify for the Auto Technician position, you should:

    • Be friendly and willing to work as part of a great team devoted to the customer
    • Be willing to learn
    • Be able and willing to lift up to 50 pounds
    • Have full mobility and be able to work with your hands above your head
    • Be able to stand for extended periods of time
    • Be able to climb stairs

    We offer a wealth of benefits and growth opportunities, including 270+ hours of comprehensive on-the-job training designed to provide you with all the skills and knowledge you’ll need to succeed in your career at VIOC.  Our benefits include:

    • Medical, dental, vision, and 401(k) savings plans
    • Unique promotional program that results in 98% of our Service Center Managers being promoted from hourly service center positions
    • Tuition reimbursement *
    • Paid vacation, holidays, and sick time
    • Flexible work schedule
    • No late evenings

    At Valvoline Instant Oil Change, we provide an award-winning training program to get you up-to-speed and on your way!  We don’t require that you have previous automotive experience, but we do require that you have a desire to learn and grow in an environment that provide numerous promotional opportunities.  It’s time to put your career back in your hands! Come join us as we build the world’s leading engine and automotive preventive maintenance company by bringing Hands on Expertise and an unwavering commitment to acquiring, developing, and protecting the best talent in the world! 

    * Terms and conditions apply.


    The Automotive Technician at Valvoline Instant Oil Change (VIOC) is part of the backbone of our success at each service center. The role encompasses active car maintenance duties as well as customer service abilities. A Senior Technician will begin a comprehensive mechanic training program with you beginning your first day. This is an excellent entry-level position to the VIOC family and there is no previous mechanic training required.  


    A day in the life of an Automotive Technician at VIOC combines mechanical and customer service skills at fast-paced level.


    Responsibilities include:

    • Servicing and replacing oil and air filters
    • Inspecting and replacing car lights and wipers
    • Checking, refilling and changing oil and other vehicle fluids
    • Rotating tires
    • Working in a team atmosphere to provide quick and excellent service
    • Helping customers understand their automotive needs
    • Maintaining a clean and presentable workplace


    Knowledge and Skills: 

    • Effective interpersonal, oral and written communication skills
    • Understanding of safety policies and practices

    Physical Requirements:

    • Must be able to lift up to 50 pounds
      • Must have full mobility, twisting, and working for extended periods of time with hands above the head
      • Must stoop several times per vehicle up to numerous times per hour of work
      • Must be able to stand for extended period of time each shift worked
      • Must be able to climb stairs
      • Must be able to use the computer


    Work Experience and/or Education: 

    • Reliable Transportation Required


    Benefits, Privileges and Growth Opportunities

    • We offer medical, dental, vision and 401k
    • Onsite training program to become a Certified Automotive Technician
    • Within 6 to 9 months, Senior Technicians can take part in the Assistant Service Center Manager training program while continuing to serve in their current role
    • Currently, 90% of the Regional Managers, almost all of the District Managers and 98% of the Service Center Managers for our VIOC business came from an hourly service center position
    • Valvoline has spent 150 years under the hood perfecting our lubricants to improve vehicle performance. Our long history of success is an indication of the stability of our company.

    This position requires an individual to showcase knowledge of learned VIOC products and procedures in order to successfully explain necessary services to customers. Daily activities will be performed in an open service center that may provide varying temperatures. There will be physical activity that may require lifting up to 50 pounds of weight and working on a vehicle while standing on your feet for long periods of time.


    Working at Valvoline Instant Oil Change

    At VIOC, we provide hands-on training to become a Certified Technician. That means, whether your previous experience is or is not in the auto mechanics industry, we want you to apply to become an Automotive Technician!  We strive to recognize our current employees and promote from within. Our goal is to provide the opportunity to become a Senior Technician and, in turn, the opening for a managerial role through self-improvement and mentorship.


    By applying for the Automotive Technician position at VIOC, you are putting your career in your own hands. The opportunity lies far beyond a job with a clear career track. We value our employee’s honesty, push for effective work ethics, recognize achievement and focus on self-improvement and ongoing learning.  Apply today to begin your path to success at VIOC.


    Valvoline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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